Skylight Hotel

Hotel Policies

• 1. Check-in / Check-out Policy Defines timing and rules: Check-in time (e.g., 14:00) Check-out time (e.g., 12:00) Early check-in / late check-out rules (with fees) 2. Cancellation Policy (We discussed already, but include it as a module) Free cancellation window Late cancellation penalty No-show rules 3. Payment Policy Prepayment required? (yes/no) Accepted methods (Telebirr, card, cash) Pay at hotel vs pay online Currency (ETB / USD) 4. Child Policy Age ranges (e.g., 0–5 free, 6–12 half price) Extra bed charges Max children per room 5. Extra Guest / Adult Policy Allowed adults per room Cost per extra adult Whether price auto-increases 👉 This directly affects your booking logic 6. Pets Policy Allowed / not allowed Additional fees 7. Smoking Policy Smoking rooms vs non-smoking Penalties 8. ID / Security Policy ID required at check-in Passport requirement for foreigners 9. Group Booking Policy Special rules for bulk bookings Deposit requirements 10. Refund Policy How refunds are processed Timeline (e.g., 5–10 business days)
• Non-refundable — check-in is today. After the deadline, modifications or no-shows may incur the full stay charge.